FAQs aboutEnergy world
What are the differences between a distributor and a supplier?
The short answer is that the former delivers energy to your home, and the latter sells it to you. See below for the long answer…
What is an energy distributor?
A distributor is a company that delivers electricity or gas to your home. You cannot choose them; they are assigned based on where you live. In Andalusia…
What is an energy supplier?
A supplier is a company that sells you the electricity delivered by the distributor. For example, Alba Luz. Even though you cannot choose your distributor, you can choose your supplier…
How can I access my meter readings?
Accessing your electricity meter readings is a simple process that can be done in several ways, depending on the type of meter you have installed and the services offered by your electricity company…
How can I access the historical readings of my meter?
Accessing your historical meter readings is a simple process that allows you to better control and manage your electricity consumption. There are several ways to do this, and here we explain the most common ones: Electricity company web portal…
How to read the electricity meter?
To read your electricity meter, first locate the device that records your electricity consumption, usually located in a distribution panel in your home. This may be inside your home or in a common area if you live in a building…
How to request the installation of a new meter?
To request the installation of a new meter, follow these steps: Contact your electric company: Report the need for a new meter…
What types of electricity meters are there?
There are two main types of electricity meters used to measure electricity consumption in homes and businesses: : analog meters and digital meters. Let’s take a look at their characteristics: Analog meters…
What to do if the electricity meter is not working properly?
If you suspect that your electricity meter is not working properly, it is important to act quickly to avoid billing errors and possible problems with your electricity supply. Below, we explain the steps you should follow to resolve this situation effectively…
What is a smart meter and how does it work?
A smart meter is a state-of-the-art electricity metering device that records electricity consumption digitally and in real time. Unlike traditional meters, smart meters allow two-way communication between the consumer and the utility…
